At Live Better India, we are dedicated to ensuring that your shopping experience is seamless and satisfactory. Below, we detail our return and cancellation policies to foster a transparent and trusting relationship with our valued customers.
- Products can be returned within a span of 7 days from the date of delivery.
- Items to be returned must be in their original condition, unused, and with all original tags and packaging intact.
Certain items are non-returnable, including but not limited to:
- Personal care products
- Perishable goods
- Gift cards
- Customized products
Initiating a Return
- To initiate a return, contact our Customer Care at email@example.com with your order reference number and details of the item(s) you wish to return.
- Our team will guide you through the necessary steps and provide you with a return authorization and shipping details.
Inspection and Approval
- Upon receipt of the returned item(s), our team will inspect the condition of the product(s).
- Following approval, we will initiate the refund or exchange process as per your preference.
- Orders can be cancelled before they are dispatched for a full refund. Reach out to our Customer Care to facilitate this.
- If you wish to cancel an order after it has been dispatched, a cancellation fee may apply. The fee will be communicated at the time of cancellation.
- Refunds will be processed to the original method of payment.
- Allow a processing time of 7-15 business days for the refund to reflect in your account.
- If you prefer an exchange instead of a refund, please mention this when initiating the return. We will assist you in choosing an alternative product.
Damaged or Incorrect Items
- Report damaged or incorrect items within 48 hours of receiving the product to be eligible for a return or exchange.
- For any queries or assistance, reach out to our Customer Care.
*We reserve the right to reject any returns or cancellations if the conditions of this policy are not met.*